Chatwoot is an open source suite for customer engagement. Integration with WhatsApp Business increases its omnichannel support potential.
Unified support hub
Integrating WhatsApp Business with Chatwoot centralizes customer interactions in a single dashboard. Support teams can handle WhatsApp chats alongside email and social media, reducing response times. Automation features such as canned responses and ticket routing streamline repetitive tasks, while detailed analytics track performance. This integration enables organizations to efficiently manage high-volume inquiries and ensure consistent support across channels. Chatwoot's flexibility makes it ideal for adapting to new processes and improving customer satisfaction with a seamless, personalized experience.